Mr D'Urso values patient privacy,
as he recognises that all the information collected
during your consultation is often of a highly sensitive
nature. Therefore, his practice is run in accordance
with obligations under the Victorian Health Records
Act 2001, the Commonwealth Privacy Act 1988, along with
the National Privacy Principles. Mr D'Urso and staff
take all reasonable steps in order to comply with these
obligatiojns, and protect the privacy of the personal
information that we hold. The below policy sets out
how we protect your privacy.
Collection of information
Mr D'Urso collects and holds personal health information
Mr D'Urso collects information from you so that we
may properly assess, diagnose, treat and be proactive
in your health care needs.
All members of the professional team involved in your
care will have access to your personal information.
This means we may use and disclose the information
you provide in the following ways:
- Disclosure to others involved in your health care,
including treating doctors, pathology services, radiology
services and other specialists outside this medical
practice. This may occur through referral to other
doctors, or for medical tests and in the reports or
results returned to us following the referrals.
- Disclosure to enable recording on medical registers
(example the diabetes register or pap smear register).
- Administrative purposes in running our medical
practice, including our insurer or medical indemnity
provider, and quality assurance and accreditation
- Billing purposes, including providing information
to your health insurance fund, the Health Insurance
Commission (Medicare) and other organisation responsible
for the financial aspects of your care.
- Conducting research.
- Assisting with training and education of other
In most cases we will obtain the information directly
from you or your treating Doctors.
Our goal is to ensure that your information is accurate,
complete and up-to-date. To assist us with this, please
contact us if any of the details you have provided change.
Further, if you believe that the information we have
about you is not accurate, complete or up-todate, contact
us and we will use all reasonable efforts to correct
We will take all reasonable steps to protect the security
of the personal information that we hold. This includes
appropriate measures to protect electronic materials
and materials stored and generated in hard copy.
Access to your personal information
Access will be provided in accordance with our Access
Policy. If you require access to your personal information
please contact Practice Management.
We do not contract out data storage or processing functions.
Legal reasons why we collect the personal information
Some information we collect is in order to comply with
our legal obligations as a surgical practice.
What happens if you choose not to provide the information?
You are not obliged to give us your personal information.
However, if you choose not to provide us with the required
personal details we may not be able to provide you with
the full range of our services.
Treatment of Children
The rights of children to the privacy of their health
information, based on the professional judgement of
the doctor and consistent with law, might restrict access
to the child's information by parents or guardians.
If you have any complaints about our privacy practices
or wish to make a complaint about how your personal
information is managed please contact us. All complaints
will be dealt with fairly and as quickly as possible.
A privacy complaint relates to any concern or dispute
that you have with our privacy practices as it relates
to your personal information. This could include matters
such as how personal information is collected, stored
used, disclosed or how access is provided. We prefer
that your complaint is in writing. If you are dissatisfied
with the outcome of our handling of your complaint you
may contact the Victorian Health Services Commissioner
or the Federal Privacy Commissioner.